A receptionist is a person who assists clients in person, by phone or by mail. Some colleges offer training programs delivered as Receptionist Courses, where students can learn computers, business communication, effective communication techniques and technical skills needed for receptionist service.
Some of these programs lead to a professional diploma or certificate and are offered free of charge. A Free Receptionist Course offers guidance in dealing with the surprises that occur at the reception desk. The student in this course will learn the best practices for staying safe in the workplace.
You will also learn that the physical space you occupy in the workplace is an important part that should not be neglected. There are no educational requirements to become a receptionist, no particular certification is required to enter this field.
Those who wish to be designated as certified professional receptionists can do so by providing the required proof of experience, continuing education and references. Some may choose to become certified in certain levels or computer technologies, such as those offered by Microsoft.
This course is vital and important for those who work as first impression representatives of a company at the front desk.
What are the Receptionist Courses ?
A Receptionist Course is a training program that provides the student with clear guidelines to practice as an effective receptionist and present a professional image. This course suggests tactics for communication on the phone and in person.
The course will share strategies for receiving messages quickly and accurately, transferring calls easily and gracefully, and ending calls with callers who call too much without appearing rude.
In addition to learning the elements of effective verbal and visual communication, participants in this course will discover how to expertly satisfy even the most demanding visitors without jeopardizing their health or safety.
The student will learn how to implement strategies to deal politely and successfully with the rude, demanding or unsatisfied visitor. You will also learn how to handle telephone communication with clarity, accuracy and courtesy.
This course teaches the participant to be aware of his or her own body’s signals and to be able to read those sent by others. This helps both to improve personal image and to provide better customer service. Posture, arm position, hand gestures and other signals are studied during the course.
Upon completion of this course, students should have a better understanding of the skills and behaviors they must exhibit in order to provide an efficient, friendly and safe reception. Courses typically include introductory and advanced classes in specific computer programs such as Excel, Windows, and word processing. A course on the use of general office equipment may also be included.
Program, Subjects and Content of the Receptionist Course
These are some of the topics that can be included in the program content of a Receptionist Course:
- Characteristics of a professional image
- Taking and making calls like a professional
- What the body says
- Typing
- Office management
- Customer Service
- Archiving techniques
- Time Management
- Business English
- Office finances
- Administrative office procedures
- Ethics
- Accounting procedures in a healthcare environment
- Operating systems
- Basic level of competence in a Windows operating system
- Word processing
- Advanced level of competence in Microsoft Word
- Spreadsheets
- Basic level of competence in Microsoft Excel
- Database management
- Microsoft Access Basic Competency Level
- Job Preparation / Employability Skills
- Job search and resume writing
- Basic level of competence in Microsoft Outlook, Office Procedures Level 1 and Basic Accounting Level 1
- Help desk and call center skills Telephone communication skills
- Business skills
- Customer Service, Business Correspondence Level 1, Business Mathematics and Business Writing Grammar Basics
Countries and Cities Where You Could Study the Receptionist Course for Free Getting a Scholarship
- United States
- Canada
- United Kingdom
- Sri Lanka
- Australia
- Italy
- United Arab Emirates
Institutes, Centers and Universities Where the Receptionist Course is Possibly Free, through Scholarships
Receptionist Skills Training Course
- Business Training Works
- Port tobacco, MA, United States.
Medical Office Receptionist Course
- PCDI Canada
- Hamilton, ON, Canada.
Medical Receptionist Course
- Academy of Learning Career College
- Richmond Hill, ON, Canada.
Training Courses for Corporate Receptionists
- Souters Training
- London, UK.
Reception Course
- Swiss Institute for Service Industry Development
- Colombo, Sri Lanka.
Receptionist Skills Training Course
- Paramount Training & Development
- Sydney, Australia.
Hotel Receptionist Course
- ANPA Accademia Nazionale Professioni Albegrhiere
- Rome, Italy.
Complete Comprehensive Course for Reception Staff and Receptionists
- Tatweer
- Abu Dhabi, United Arab Emirates.
Receptionist Course Reference Prices
The prices of the Receptionist Courses are varied. The prices of these courses are between $149 and $375. The cost of these courses will vary depending on the country where the course is taught, the institution or university that teaches the course, the modality, the duration of the course and the materials provided during the course, among other factors.
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